Can't buy digital XB360 games on XB1, PC, or xbox.com

288 05/10/2021

I was really excited when I saw Fight Night Champion announced for Xbox One's Backwards Compatibility program. But I am unable to find my copy of the game.

So, I figured, no big deal, I can just buy it digitally and play it.

Except, it tells me I need to enter a payment option. I have PayPal and a credit card already linked to my account. Then I tried to enter the same card again, to no avail.

So, I figured, no big deal, I can just go buy a $25 Xbox gift card, and did so. And, I still can't buy the game!

The game shows up on xbox.com, on the phone app, and even on the PC Marketplace app and I have the same trouble.

I spent about an hour in chat support last night, and they were even unable to add the game to my account! They told me I had to go get an Xbox360 and buy the game there. Except, my Xbox360 no longer works. They told me I should find a friend with an Xbox360 and buy it on there.

It shouldn't this hard to buy a game. It should be no problem for them to just add the game to my account. They seem keen on referring me back and forth to the different departments, Xbox Store, and Xbox Account support. I have given up at this point. But I decided to post this to see if maybe someone has had a similar experience and how they resolved it.

Now I am as upset as a non-paying Canadian Tim Horton's customer that really has to go to the bathroom. :/

Make sure your 360 has a valid region address or the same as your xbox one. Cause they both can be different

I agree. It's pretty ridiculous

Never been stopped from going into thw bathroom at a Tims.

I can't "buy" the free 360 games from GwG for the same reason...

Good bye Lost Odyssey.

Unless Microsoft put in on Gamepass...

I feel like i need a 360 just to log in to buy things

just bought fight night for $20 on my xbox one, no problems.... and man does it run and look good.

Not being able to buy digital 360 games with credits unless you are on a 360 is a known thing. The question is what's wrong with your pay pal/ credit card info?

Try migrating your account to your actual region, you can do this from a PC at this page.

https://live.xbox.com/en-US/AccountMigration

If you've ever done any region shenanigans then perhaps it's not working

What is the actual error you get?

I'm still not able.

They claimed it was an issue on their end. My PayPal and credit card are fine.

I've never done any region shenanigans. But I'll try your suggestion. Thank you.

Edit: that didn't work either.

I'm still not able.

They claimed it was an issue on their end. My PayPal and credit card are fine.

I've never done any region shenanigans. But I'll try your suggestion. Thank you.

Edit: that didn't work either.

What options do you have under change payment options?

I get add a new CC. But I already tried that and it doesn't work. At least adding my debit card. I don't have a regular CC.

I get add a new CC. But I already tried that and it doesn't work. At least adding my debit card. I don't have a regular CC.

Try adding it here instead

https://account.microsoft.com/billing/payments Once you've added it, also try adding paypal and see if that then shows as an option for you

Try adding it here instead

https://account.microsoft.com/billing/payments Once you've added it, also try adding paypal and see if that then shows as an option for you

Still, it doesn't show. Also I have a $25 credit from the gift card I bought to buy the game with.

Is your billing address correct on file?

This world for me. Thank you so much!

They don't have the licenses to sell 360 games on X1 or something. I had to buy RDR, Portal 2, and Orta at Xbox.com externally.

I had a similar issue, I think in the end I solved by changing my region on xbox.com.

thats odd I have had no issues buying 360 and OG games.

I just bought the game on Ebay. I'll just use my $25 towards Red Dead Redemption 2 or something. Thanks for trying to help everyone.

The Xbox web store is a mess. Very difficult to navigate and even gave me trouble just paying for stuff. Not a fun experience.

That's not true in the least. I bought fight night champion on my Xbox one last night

Are you in the US? I need to use a VPN to spoof a USA IP or 360 purchases are blocked for me. XBO purchases are no issue though.

My account is US addressed but I'm in another country.

Yep, I'm in the USA.

Last place to check your region is where you actually livehttps://account.microsoft.com/profile/

It's North America. Idk what the issue is.

Yep, I'm in the USA.

It's North America. Idk what the issue is.

That's everything I can think of . I presume you've tried adding a card via the Xbox One itself?

You'll have to try support again, I wouldn't bother mentioning 360 to them, as it's a clearly a larger problem if you can't add any payment methods anywhere.

That's everything I can think of.

You'll have to try support again, I wouldn't bother mentioning 360 to them, as it's a clearly a larger problem if you can't add any payment methods anywhere.

Okay, thanks. But I'm not likely to bother trying to buy anything from the store ever again. I even asked Aaron Greenberg for help and he didn't say anything.

I should have my new physical copy of the game by Thursday.

Bro I love you!

That works for me, now I can play Vanquish

F**K YEAH

Thanks

Bro I love you!

That works for me, now I can play Vanquish

F**K YEAH

Thanks

I gotta ask, what was your region set to prior?

Also, fuck yes at Vanquish. I'm actually playing this for the first time right now and I feel like slapping myself for never playing it before.

I had the same issue when trying to buy lost odyssey. I cannot remember what I did. Totally not helpful but there should be something on Google. I think I updated my info and PayPal. Somethings not right.

I gotta ask, what was your region set to prior?

Also, fuck yes at Vanquish. I'm actually playing this for the first time right now and I feel like slapping myself for never playing it before.

Latin America (It's my region), was pretty sure I picked US when I created my account, but every time I wanted to "buy" the game it went to latin american store, and the only payment option here is credit card.

It's gonna be my first time playing Vanquish too, can't wait!

A bit off topic, but you have made my day!

I've been wanting to play the OG battlefronts but I'm a Brit living in Germany. So my live account is UK, and because of region bollocks it wouldn't let me buy the game. After using this link and switching my account to Germany - alles gut! And I'm now 30€ poorer. Thanks!

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