How to fix freezing and crashing in Apex Legends

193 13/02/2022

Fix issues with Apex Legends crashing and freezing on PC, PlayStation, and Xbox.

Be prepared to try out a few different fixes depending on your issue, and if you need more help use our Answers HQ forum.

If you’re playing Apex Legends and your game keeps crashing or freezing, but you know you meet the minimum requirements, then you may need to do a bit of troubleshooting to fix this.

When Apex Legends crashes on PC, it creates an "apex_crash.txt" file in your Documents folder. This is a small, plain text file, that contains no personal or system information. It shows active processes at the time of the crash, and dump file numbers.

This file can help us to figure out if it was Apex Legends that crashed, or if the crash was due to a software conflict or a hardware fault.

Reinstall Apex Legends and Origin or EA Desktop.Perform a clean boot of your PC to disable background tasks that may be interfering with your game.Close programs running the background that may interfere with your game.Repair the game files by going to Origin, Game Library, then finding Apex Legends. Click the Settings icon then click Repair.Update your graphics driver.Add Windows Defender Firewall exceptions.Go to: (Control Panel\System and Security\Windows Defender Firewall\Allowed Apps)Make sure to add and check both boxes for Origin's or EA Desktop’s Launcher program.Set Easy Anti-Cheat priority to low in Task Manager. (You’ll need to do this every time you launch the game if this fixes the issue.)Launch Apex Legends.Open Task Manager by typing CTRL + ALT + DELETE.Go to the Details tab.Find the Easy Anti-Cheat program.Right-click and select Set priority to low.Cap your frame rate.Go to your Game Library.Right-click on Apex Legends and select Game Properties, then Advanced Launch Options.Add the following to Command line arguments: +fps_max 60You can set it lower or higher than “60” if needed.Make sure you have the latest software update.Perform a power cycle.Touch the power button on the front of the PS4 for at least seven seconds (until the system beeps twice).Turn it back on after one minute.Launch the game.Unplug any devices attached to the USB slot.Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.Turn off Convert Incoming Voice to Chat Text by going to the Audio tab in the game’s Settings.Restore the license for the game.Go to Settings on your PlayStation.Click Account Management then Restore Licenses.Make sure you have the latest software update.Perform a power cycle.Unplug any devices attached to the USB slot.Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.Clear the MAC Address.From the Xbox dashboard click Settings, then go to All Settings.Go to Network, then Network Settings.Click Advanced Settings, then Alternate MAC address.Select Clear, then restart your Xbox.Deleted the local saved data.From My Games & Apps select Apex Legends.Press Start, then click Manage Game.Click Deleted Saved Data.

Apex Legends can crash or freeze for many different reasons.

If the above steps didn’t help you, try using our Answers HQ forum to find a workaround or submit your own crash report.Check the Apex Legends Trello board for emerging bugs and issues that may lead to your game crashing.Keep an eye on the EA Help (@EAHelp) and the Apex Legends (@PlayApex) Twitter accounts for outage info, game issues, and new game patches.Contact Us

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