BBB Scam Alert: Fake deals on gaming consoles trick holiday shoppers

100 04/08/2022

With many people shopping for gifts on a budget this holiday season, scammers are taking advantage of the demand for pricey gaming consoles by promoting fake deals for Xbox Series X, PlayStation 5 and other in-demand systems. Be sure to use caution when buying a console online.

How the Scam Works

You find a popular gaming console for sale online at a reduced price. Hoping to save some money, you research the seller’s website and find a few positive reviews. Convinced, you make your purchase via PayPal or another online payment method. You receive an email confirmation with shipping information and a tracking number.

BBB Scam Alert: Fake deals on gaming consoles trick holiday shoppers

If you receive a package at all from the company, it isn’t a gaming console – instead, it is a valueless phone cover or similar small object. Since you technically received a shipment, you will be unable to contest the purchase with the third-party who processed the payment.

Attempts to contact the company are useless. No one answers your phone calls or emails. One consumer who never received any package reported to “I attempted to reach out to the email address on their website, however I received an email informing me that it was not a valid email address. I then attempted to call the phone number listed on the website, [which gave me] an automatic message informing me that the number was not valid.”

How to Avoid Online Purchase Scams

For More Information

For more holiday tips, check out, as well as information from BBB on how to shop safe this holiday season.

If you’ve been a victim of this scam, help out your fellow consumers by filing a scam report at

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